AI & Tools That Strengthen Your Customer Experience
At Five Star Solutions, the right tools help your agents work faster, stay focused, and deliver more consistent support. From AI-driven guidance to automated summaries and smarter workflows, our technology enhances every interaction, without replacing the human connection your customers depend on. These tools support the CX services we deliver across industries and link directly into our end-to-end support solutions.
Explore the tools we use to help teams boost efficiency, reduce handle time, and improve service quality across every customer touchpoint.
Real-Time Agent Assist
Real-time prompts help agents make the right decisions faster. Calls move smoothly, accuracy improves, and customers receive a more consistent experience every time.
Auto Note Taking
AI captures key details and creates accurate notes automatically. Agents stay focused on the conversation, after-call work decreases, and productivity increases across every shift.
Training & Quality Insights
AI-powered insights reveal patterns that shape better training and coaching. Onboarding gets shorter, performance improves sooner, and teams deliver higher-quality support.
AI Summaries & Sentiment
Every interaction is summarized clearly, giving leaders instant visibility into trends and customer sentiment. Coaching becomes easier, quality improves, and teams grow stronger over time.
Workforce Management Tools
Smart forecasting and scheduling tools help ensure the right coverage at the right time. Teams stay balanced, staffing becomes more predictable, and service levels improve without adding unnecessary cost.
Instant Knowledge Surfacing
The right information appears at the right moment, helping agents respond with confidence. Customers get faster answers, fewer calls escalate, and satisfaction rises.
Ready to strengthen your customer experience?
Whether you need support for high-volume operations, complex workflows, or everyday customer interactions, Five Star Solutions is here to help. Let’s talk about what’s possible for your team.