Flexible CX Delivery, Built Around Your Business

Build the CX delivery model that fits your business while balancing performance, coverage, cost, and ROI without sacrificing quality. Select onshore customer service teams, nearshore outsourcing, or offshore outsourcing, and retain control through U.S.-based leadership, standardized QA, and secure infrastructure that keeps your customer experience consistent as you scale.

U.S.-Based Leadership. Consistent Global CX.

Your CX strategy is shaped and governed by a U.S.-based leadership team that understands your business, your customers, and your performance goals. As a customer experience–focused BPO, Five Star Solutions manages global delivery models that may include onshore, nearshore, or offshore support while maintaining centralized oversight, accountability, and quality standards across every program.

Teams operate within secure systems, standardized processes, and real-time performance frameworks, giving you visibility and control across locations while ensuring consistent customer experiences at scale.

Global Delivery Models to Scale Your Call Center

Select the call center service model that aligns with your operational priorities and customer experience goals. Five Star Solutions operates as a customer experience–focused BPO, supporting onshore, nearshore, and offshore outsourcing options that give organizations flexibility to scale, manage cost, and maintain consistent service standards across customer support operations.

Onshore Outsourcing Center

Explore secure, U.S.-based call center outsourcing from Five Star Solutions. Our onshore teams deliver reliable, compliant, high-quality CX.

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Nearshore Outsourcing Center

Partner with an experienced nearshore outsourcing company. Our bilingual teams deliver scalable, cost-efficient, and culturally aligned customer support.

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Offshore Outsourcing Center

Scalable offshore call center outsourcing for high-volume customer support, with extended coverage and consistent performance supported by U.S.-based oversight.

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Ready to Build the Right CX Delivery Model for Your Organization?

Choose the right mix of onshore customer service teams, nearshore outsourcing, or offshore outsourcing to improve performance, control costs, and maximize ROI, all while maintaining consistent CX standards as you scale.