Five Star Solutions is built on a simple promise: to help organizations deliver customer experiences that feel clear, consistent, and human. With more than three decades of contact center expertise, we’ve honed a service model that blends the right people, processes, and technology to support your customers with confidence.
Founded in Sioux Falls, SD, Five Star Solutions has spent more than 35 years helping organizations strengthen their customer relationships through reliable, people-centered support. Our roots in the Midwest shaped a service philosophy built on clarity, accountability, and genuine care. These values continue to guide how we support partners today.
Over the years, we’ve grown from a single U.S.-based call center into a modern customer experience provider with onshore teams, bilingual nearshore talent, and remote U.S. agents. While our footprint has expanded, our focus remains the same: to provide responsive, high-quality service for every customer interaction.
At the heart of our work is a team of skilled agents and leaders who take pride in representing your brand. Their passion, resilience, and dedication are what transform day-to-day operations into standout customer experiences.
We deliver customer experience support through a blended delivery model, combining onshore U.S. teams, bilingual nearshore talent, and remote agents. Explore our locations to see how each model contributes to flexible, high-quality CX delivery.
Our Locations
Great customer experiences start with great people. From agent roles to leadership opportunities, we’re committed to creating an environment where team members feel supported, valued, and empowered to grow. Explore our open positions to see how you can build a meaningful career with us.
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Our leadership team guides our vision, strengthens our culture, and ensures we deliver consistent, high-quality customer experiences for every partner.
Through this collaborative partnership, we’ve been able to deliver solutions that enhance our consumer experience and strengthen customer trust in our brand.
— VP, Customer Relations & Distribution
Five Star Call Centers was recognized by the Sioux Empire United Way as a Spirit of Caring Awardee for our work with the 2020 fundraising campaign.
South Dakota Governor Kristi Noem has recognized Five Star Call Centers for their contribution to the rehabilitation and employment of South Dakotans with disabilities.
Business.com named Five Star Call Centers the Best Call Center Services.
Inc 5000 named Five Star Centers as on of the fast-growing privately held companies in American.
The Business Resource Network recognized Five Star Call Centers for our commitment to hiring those living with disabilities.
Five Star Call Centers was recognized by the United Way of Cass-Clay as the Best New United Way Campaign of the Year. Five Star Call Centers was named the Company of the Year by the Sioux Empire United Way.
Five Star Call Centers was honored as a three times Fellowes Vendor of the Year
Five Star Call Centers was honored with the South Dakota Great Service Award.
For more than 35 years, Five Star Solutions has helped organizations strengthen their customer experience through people, process, and proven expertise. Let’s explore what’s possible for your team.