Outsource Dispatch Services for On-Time Field and Logistics Operations
Our 24/7 dispatch outsourcing teams keep drivers, technicians, and customers connected with real-time scheduling, routing, and communication. With specialists trained in both logistics and utility workflows, we provide outsourced dispatching services that integrate seamlessly with your systems and keep every job on track.
Round-the-clock staffing support to keep operations running smoothly
Real-Time Coordination
Live scheduling and routing support for field techs, drivers, and crews
Proactive Customer Communication
Accurate, real-time customer updates shared at every step of the process
Seamless System Integration
Full integration with your scheduling, ticketing, or TMS platforms for accuracy
Industry-Trained Specialists
Agents trained and experienced in both logistics and utility workflows
Reduced Delays and Downtime
Fast escalation handling and issue resolution to keep every job on track
A Dispatch Outsourcing Experience That Supports Your Customers
You need outsourced dispatching services that strengthen every customer interaction. Five Star trains dispatch teams to communicate in your brand voice, follow your service standards, and keep technicians, drivers, and customers aligned in real time.
With structured workflows and accurate, empathetic communication, our dispatch outsourcing specialists handle updates, route changes, and escalations smoothly. The result is dispatch support that keeps operations moving while building customer trust at every step.
Scalable Dispatch Solutions for Changing Demand
With scalable dispatch outsourcing, your teams get the real-time coordination they need to stay productive and keep customers informed. Five Star combines dedicated staffing with flexible shared resources to support job changes, after-hours requests, and day-to-day fluctuations without compromising accuracy.
Our outsourced dispatching services provide the clarity customers expect and the consistency your teams rely on. With real-time updates, seamless system alignment, and proactive issue management, we help every job progress smoothly from assignment to resolution.
How Our Dispatch Team Works With Yours
Five Star integrates directly with your systems, workflows, and service expectations to provide seamless, real-time dispatch support. Our approach blends structured processes, flexible coverage, and consistent communication, so your teams get dependable coordination, and your customers get the clarity they expect.
Aligned Workflows & Systems
Dispatching built for your processes and platforms.
Your outsourced dispatch team works inside your scheduling, ticketing, or TMS platforms from day one. We follow your routing rules, SOPs, and communication standards, ensuring every update, job change, and escalation is handled exactly the way your operation requires. The result is dispatch support that feels fully connected to your organization.
Flexible Coverage for Every Shift
Support that adapts to real-time demand.
Whether you need dedicated agents, shared resources, after-hours coverage, or surge support, our dispatch outsourcing model flexes with your workflow. We scale up for busy windows, manage overnight or weekend demand, and absorb daily fluctuations so your technicians, drivers, and customers stay informed without interruptions.
Communication & Performance
Reliable updates and accuracy at every step.
Every dispatch interaction is guided by clear communication protocols and continuous performance monitoring. We ensure technicians and drivers receive accurate instructions, customers get timely updates, and escalations are resolved quickly. With real-time visibility and predictable quality, your operation runs smoothly from first call to job completion.
A national logistics company partnered with Five Star to strengthen real-time communication during periods of high volume. By combining trained agents with AI-assisted workflows, we improved the accuracy and speed of updates, helping the client scale support without sacrificing service quality.
What We Delivered:
AI-supported workflows for faster updates
Trained specialists for customer communication
Scalable coverage aligned with daily and seasonal demand
Improved response accuracy for customer updates
These improvements helped the client scale customer communication during high-demand periods.
Five Star’s agents and management staff have shown exceptional values and follow-through. Their support helped us scale efficiently and substantially elevate customer satisfaction. I strongly recommend them.
— Vice President of Operations
Ready to Outsource Your Dispatch Services?
Our dispatch support specialists provide real-time communication, accurate updates, and 24/7 coverage that keeps your customers informed and every job on track.
