Customer Service Outsourcing for Retail & Ecommerce

Deliver fast, accurate support across every retail and ecommerce touchpoint. Our ecommerce customer service outsourcing solutions help you manage order inquiries, product questions, returns, replacements, and loyalty interactions with consistent care and efficiency. With trained agents, omnichannel workflows, and scalable staffing for peak seasons, we reduce operational strain, improve resolution times, and deliver seamless retail and ecommerce experiences that strengthen customer loyalty year-round.

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CX Solutions for Retail & Ecommerce

Deliver responsive, consistent support across every channel your customers use. Our retail and ecommerce customer service outsourcing solutions handle order questions, product inquiries, and post-purchase needs with accuracy and care. With omnichannel coverage, trained agents, and scalable staffing for peak seasons, we help you reduce internal workload, improve resolution times, and deliver seamless experiences from purchase to delivery and beyond.

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Order Placement, Status & Tracking

Help customers place orders and stay informed at every step. We assist with order creation, updates, tracking details, delivery issues, and proactive communication to ensure a smooth shopping experience.

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Returns & Refund Support

Provide clear, efficient support for post-purchase issues. Our agents manage return requests, replacement orders, and refunds using your policies and workflows to ensure a smooth, frustration-free experience.

Lost & Damaged Package Claims

Resolve delivery issues quickly with verified claim intake and accurate documentation. We coordinate with carriers, gather required details, and help customers receive timely resolutions with minimal effort.

Price Matching & Appeasements

Handle price-match questions and issue goodwill adjustments with brand-aligned judgment. We ensure customers feel valued while protecting your policies and maintaining consistency across your support channels.

Loyalty Program Support

Support loyalty members with account assistance, reward lookups, point adjustments, tier questions, and benefit explanations. We help customers engage with your brand and feel recognized for their loyalty.

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Pre- & Post-Purchase Care

Guide customers before and after the sale, with product information, sizing support, compatibility questions, and issue resolution. We help shoppers make confident decisions and stay satisfied long after they check out.

Security & Data Protection for Retail & Ecommerce

Protect customer information and maintain brand trust with secure, consistent service workflows. Our teams follow disciplined processes for handling personal data, processing payments, and verifying orders to keep every interaction accurate, safe, and privacy-focused.

Secure Customer & Payment Data

We follow structured workflows and controlled access practices to protect customer information, payment details, and order data across every support channel.

Privacy-Focused Service Processes

Our agents use standardized procedures to manage personal details and account updates, reducing risk and ensuring a consistent, privacy-aligned CX.

Fraud & Order Verification

We support fraud prevention and order validation with proper documentation, identity checks, and policy-aligned decisions to protect your customers and brand.

Support for Your Internal Teams

Improve efficiency across your retail and ecommerce operations by offloading the high-volume, process-heavy tasks that slow teams down. Our retail and ecommerce customer service outsourcing solutions help you capture accurate order details, verify information, triage requests, and route issues using consistent workflows that reduce bottlenecks and free your staff to focus on higher-value work.

We streamline routine processes behind order updates, returns documentation, product questions, loyalty inquiries, and exception handling so your teams can stay focused on inventory management, merchandising, marketing, and overall CX strategy. With scalable ecommerce support services and trained agents, we help you reduce turnaround times, prevent avoidable escalations, and maintain consistent execution across your entire retail and ecommerce ecosystem.

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Through this collaborative partnership, we’ve been able to enhance our customer experience, strengthen brand trust, and deliver solutions that improve how we support our customers every day.
— Vice President, Customer Relations and Distribution

Proven Results

See how a legacy retail brand partnered with Five Star Solutions to modernize operations, reduce support costs, and deliver faster, more efficient customer service at scale.

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Modern Retail Systems That Deliver Real Savings

Modern Retail CX Systems That Deliver Real Savings

A 120-year-old retailer needed to modernize its customer support operations to keep up with rising expectations and growing service demands. Manual workflows, outdated systems, and limited documentation slowed response times and made it difficult to deliver consistent, efficient service. Five Star Solutions partnered with the retailer to streamline operations, introduce automation, and strengthen support performance across every channel.

What We Delivered

20% reduction in support expenses through improved efficiency
25% increase in self-service resolutions with automation and IVAs
15% boost in agent effectiveness supported by enhanced training tools
Significant handle time reduction with smart tools and skill-based routing
Stronger service consistency through updated documentation and standardized processes

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Build a More Efficient, Scalable Retail & Ecommerce Support Operation

Retail and ecommerce brands need support operations that scale reliably and perform with consistency. Our retail customer service outsourcing and ecommerce support services use trained agents, disciplined workflows, and modern tools to reduce workload, improve accuracy, and speed up resolutions across every channel. When you’re ready to strengthen operations and deliver more consistent customer experiences, we’re here to help.

Improve Your Retail & Ecommerce CX