Outsourced Technical Support Built for Modern Customer Expectations
Deliver faster product resolutions with outsourced technical support that blends troubleshooting expertise, smart workflows, and real-time agent guidance. Five Star helps you reduce escalations, improve customer experience, and support users across every channel.
Achieved by optimizing support workflows and reducing resolution bottlenecks.
4000%
Backlog reduction
Cleared unresolved tickets quickly using unified workflows and automated triage.
↑ 27%
First call resolution
Driven by smarter routing, diagnostics guidance, and escalation reduction.
↓ 30%
Training time reduction
Enabled by product-specific knowledge development and data-driven support tools.
Product Expertise You Can Rely On
From troubleshooting software issues to diagnosing hardware problems, Five Star trains technical support specialists to understand your products deeply and resolve issues with accuracy and speed.
Our outsourced technical support model reduces escalations, strengthens customer satisfaction, and supports your users across warranty questions, how-to guidance, and complex technical scenarios. With guided workflows and real-time diagnostics, we help your customers get back on track faster, without overwhelming your product or engineering teams.
Unified Technical Support Across Every Channel
Five Star brings together every support channel—phone, chat, email, and in-app—to give your customers a seamless experience from first contact to resolution. Unified workflows and shared context mean agents always have the information they need, no matter where the issue begins.
With guided diagnostics, intelligent routing, and consistent troubleshooting protocols, we help you improve first-contact resolution, reduce escalation volume, and keep users supported wherever they reach you.
Smarter Technology for Faster, More Accurate Resolutions
Five Star uses AI-enhanced diagnostics, guided workflows, and unified support tools to help agents resolve issues faster and more accurately. Our technology strengthens troubleshooting, improves first-contact resolution, and ensures a consistent support experience across every channel.
Technical Agent Assist
Real-time guidance for faster resolutions.
Five Star’s Technical Agent Assist provides step-by-step diagnostics, proven troubleshooting flows, contextual prompts, and next-best-action guidance. With instant access to product knowledge, agents resolve software, hardware, and device issues more accurately—reducing handle time and improving first-contact resolution.
Product Knowledge Insights
Actionable insights for better support.
Our Product Knowledge Insights platform analyzes support interactions to identify common failure points, knowledge gaps, and opportunities for product improvement. Real-time visibility into customer behavior and technical issues helps reduce escalations and improve user experiences.
Unified Support Console
One workspace for every resolution.
The Unified Support Console brings customer data, device history, workflows, and guidance into one streamlined interface. With AI-enhanced recommendations and a unified layout, agents troubleshoot confidently, reduce unnecessary escalations, and deliver a smoother support experience.
Through this collaborative partnership, we’ve delivered solutions that improve the customer experience and strengthen trust in our brand.
— VP, Customer Relations and Distribution
Outsourced Technical Support for Key Industries
Five Star provides outsourced technical support across industries that rely on fast, accurate product resolutions. Our trained specialists and unified workflows deliver consistent support for software, hardware, and connected devices.
Healthcare & Wellness
Improve patient access and support navigation with healthcare customer service outsourcing backed by HIPAA-compliant workflows, secure communication, and trained agents delivering consistent care experiences.
Strengthen your product and software CX with outsourced technical support services, scalable product support, and SaaS customer assistance delivered through trained specialists and standardized workflows.
Enhance your organization's CX with fintech customer service outsourcing that delivers safe, secure data handling, fraud support, digital wallet assistance, and scalable BPO services built for modern financial technology teams.
Improve response times and post-purchase experiences with ecommerce customer service outsourcing for orders, returns, tracking, loyalty programs, and omnichannel retail support at scale.
Deliver seamless guest and traveler support through hospitality customer service outsourcing, including reservations, itinerary changes, loyalty assistance, and multilingual communication 24/7.
Strengthen public services with public sector contact center solutions offering identity verification, program assistance, inquiry handling, and scalable government customer support outsourcing.
Support policyholders with insurance agency customer service outsourcing for billing questions, coverage clarification, policy updates, claims intake, and secure communication using standardized workflows.
Let’s Build Technical Support That Works for Your Team
From diagnostics and troubleshooting to workflows and escalations, we’ll help you build a technical support solution that improves resolution speed and reduces strain on your product and engineering teams.
