Five Star Solutions helps organizations deliver secure, consistent, human-centered support backed by industry-leading compliance and smart CX technology. For more than 35 years, we’ve helped U.S. businesses strengthen trust, improve performance, and scale with confidence.
Where experienced agents, intelligent automation, and rigorous standards work together to strengthen customer trust and service performance.
We deliver CX solutions built on clarity, consistency, and human connection. Strengthened by smart technology and rigorous compliance, our teams provide seamless, scalable support across every customer touchpoint, from customer care to tech support and back-office operations.
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Your industry has unique demands, and your CX partner should understand them. We combine proven customer experience expertise with industry-specific knowledge to help you improve outcomes, navigate regulatory requirements, and deliver consistent support at scale.
Improve patient access and support navigation with healthcare customer service outsourcing backed by HIPAA-compliant workflows, secure communication, and trained agents delivering consistent care experiences.
Learn MoreStrengthen your product and software CX with outsourced technical support services, scalable product support, and SaaS customer assistance delivered through trained specialists and standardized workflows.
Learn MoreEnhance your organization's CX with fintech customer service outsourcing that delivers safe, secure data handling, fraud support, digital wallet assistance, and scalable BPO services built for modern financial technology teams.
Learn MoreImprove response times and post-purchase experiences with ecommerce customer service outsourcing for orders, returns, tracking, loyalty programs, and omnichannel retail support at scale.
Learn MoreDeliver seamless guest and traveler support through hospitality customer service outsourcing, including reservations, itinerary changes, loyalty assistance, and multilingual communication 24/7.
Learn MoreStrengthen public services with public sector contact center solutions offering identity verification, program assistance, inquiry handling, and scalable government customer support outsourcing.
Learn MoreSupport policyholders with insurance agency customer service outsourcing for billing questions, coverage clarification, policy updates, claims intake, and secure communication using standardized workflows.
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Organizations trust us to deliver secure, consistent customer support built on proven processes, industry-leading compliance, and modern CX technology. Our teams combine operational expertise with smart tools that improve accuracy, efficiency, and the customer experience.
We follow industry-leading security and data protection standards to support sensitive customer interactions with confidence. Our programs follow SOC 2, PCI, and HIPAA-guided best practices and are built on consistent, repeatable processes that protect your customers and your business.
Our technology enhances every step of the customer journey. We use AI-powered tools, quality automation, agent-assist solutions, and real-time insights that help teams respond faster, reduce errors, and deliver a smoother, more accurate experience across every channel and customer touchpoint.
Compliance and data protection built into every CX program.
The quality of FSCC agents and management staff is very high, and the company’s values and actions are exemplary. Their support has helped us scale efficiently while significantly improving customer satisfaction. I strongly recommend them.
— Vice President of Operations
Recognized for excellence in service quality, community impact, and operational performance.
Spirit of Caring Award
Large Employer of the Year
Best Call Center Services
Inc 5000 Most Successful Companies in U.S.
Disability Friendly Business
United Way Campaign of the Year
Vendor of the Year
Great Service Award
From complex workflows to high-volume programs, our teams deliver secure, compliant, and human-centered support that scales with your business.
Connect with us to design a CX model built around your goals.
Let’s build a CX strategy backed by secure workflows, proven operations, and exceptional people.