Contact Center Solutions for Government Agencies

Deliver secure, reliable support for the citizens and communities you serve. Our public sector contact center solutions help government agencies manage high-volume inquiries, program assistance, eligibility questions, and time-sensitive requests with consistency and transparency. Through government customer support outsourcing, we provide trained agents, surge-ready staffing, and standardized workflows that strengthen constituent experience while reducing internal strain across federal, state, and local programs.

Talk to Our Government Support Team

CX Solutions for Government Agencies

Support citizens with secure, consistent communication across every channel. Our public sector contact center solutions help agencies manage public inquiries, program assistance, eligibility questions, and service escalations with clarity and professionalism. With government customer support outsourcing, you gain trained agents, omnichannel workflows, and surge-ready staffing that strengthen constituent experience and maintain reliable service delivery for federal, state, and local programs.

man working on computer talking on headset

Citizen Support & Public Inquiries

Provide clear, consistent assistance for citizens seeking program information, service guidance, or general support. We manage high-volume inquiries with accuracy and professionalism across phone, chat, email, and SMS.

Two women working together on paperwork

Application & Eligibility Support

Help constituents navigate applications, documentation questions, eligibility requirements, and next steps. Our teams follow agency-approved workflows to ensure clarity and reduce confusion for citizens seeking services.

Two women working together at a computer

Program Enrollment & Case Updates

Support program enrollment processes and provide timely status updates for ongoing cases. We deliver accurate, easy-to-understand information that improves transparency and reduces unnecessary escalations.

Person using stamp on stack of papers

Licensing & Permitting Support

Assist citizens with licensing requirements, permit applications, renewals, and administrative tasks. Our agents guide users through each step using structured, compliant workflows aligned to agency standards.

Row of customer service operators on headsets

Multilingual Citizen Support

Deliver accessible, inclusive support through multilingual agents trained in public-sector communication. We help agencies reach diverse communities with clarity and cultural sensitivity.

Man standing in kitchen on phone looking at papers

Issue Resolution & Escalation Support

Handle complaints, reporting needs, and service concerns with empathy and consistency. Our escalation support ensures citizens receive accurate guidance while protecting agency credibility and public trust.

Support for Your Internal Teams

Improve efficiency across your federal, state, and local programs by offloading the high-volume, time-sensitive tasks that strain internal teams. Through government customer support outsourcing, we help agencies manage public inquiries, eligibility verification, documentation reviews, and service escalations with accuracy and transparency.

Our trained agents follow agency-approved workflows, provide surge-ready staffing during seasonal demand spikes, and deliver standardized communication that protects program integrity. With consistent service quality, clear documentation, and flexible resourcing, we help your teams stay focused on policy work, case management, and the mission-critical responsibilities that matter most to the constituents you serve.

man looking at computer screen

Five Star Call Centers consistently steps up to meet and exceed our expectations on every front. Their team is professional, responsive, and delivers on their commitments. We renew our partnership year after year because of their measurable customer satisfaction, strong operational performance, and fair, competitive pricing.

Proven Results

See how government agencies partner with Five Star Solutions to expand citizen access, reduce wait times, and maintain reliable service delivery across public programs. Our public sector contact center solutions strengthen operational performance, support seasonal surges, and provide transparent, measurable outcomes that help agencies serve constituents with accuracy and confidence.

Browse All Case Studies
Case study cover w/headline: State Services Scaled for 24/7 Public Access

Always On, Always Reliable Public Sector Access

Increasing Accessibility For State Government Services

A state department needed a flexible, cost-effective way to expand citizen access without increasing staff. Seasonal spikes of up to 300% strained service quality and compliance requirements. Five Star Solutions delivered a scalable public sector contact center solution with 24/7 coverage, improved visibility, and a stronger citizen experience statewide.

 

What We Delivered

  • 24/7 constituent access with dedicated, year-round trained agents
  • 300% surge capacity during peak seasons without compromising service quality
  • Ongoing training to maintain program knowledge and accuracy
  • Integrated reporting & analytics for full transparency
  • Technology enhancements to streamline ticketing and improve service accuracy

 

See the Full Case Study

Build a More Reliable, Scalable Citizen Support Operation

Government agencies need secure, consistent support that can scale with public demand. Our public sector contact center solutions combine trained agents, standardized workflows, and surge-ready staffing to improve response times, reduce internal workload, and strengthen the citizen experience. When you’re ready to modernize your support operations and deliver reliable service across every program, we’re here to help.

Talk to Our Government Support Team