Outsourced Customer Support Teams Built for Long-Term Success
Scaling customer service outsourcing takes more than staffing bodies into open seats. Five Star builds flexible customer service teams and outsourced CX team solutions trained on your brand, workflows, and performance expectations. Whether you need to expand capacity, handle seasonal spikes with CX staffing support, or transition existing agents into a fully managed model, we deliver a team that feels like your own, without the inflated overhead.
Our CX team models deliver measurable operational improvements:
49%
Service level improvement
Achieved through optimized staffing models, streamlined workflows, and consistent agent performance.
4000%
Backlog reduction
Cleared unresolved tickets quickly using unified workflows, automated triage, and flexible team coverage.
↑ 27%
First call resolution
Driven by better training, well-structured teams, and improved diagnostics and guidance.
↓ 30%
Training time reduction
Enabled by standardized learning paths, scalable onboarding, and workforce stability.
A CX Workforce Model That Evolves With Your Business
Scaling customer support staffing requires more than filling open positions. Five Star builds CX teams trained on your brand voice, service standards, and performance expectations, so every interaction feels consistent, reliable, and aligned with your operation.
Our approach blends rigorous training, structured workflows, and ongoing coaching to create workforce stability and deliver predictable quality at scale. Whether we’re building a new outsourced team or transitioning your in-house agents into a managed model, you get a team that performs like an extension of your own.
Customer Service Outsourcing, Real-World Demand
Whether you’re preparing for growth, covering seasonal spikes, or balancing unpredictable demand, Five Star provides flexible customer service teams that scale with you. Our staffing models blend capacity planning, cross-training, and unified workflows to keep coverage strong, without overstaffing or sacrificing quality.
With the right mix of dedicated agents, shared resources, burst support, and channel-specific expertise, we help you maintain consistency while adapting to what your customers need in real time.
Smarter Staffing for Stronger Customer Service Outsourcing
Five Star builds dedicated outsourced customer support teams that align to your brand, workflows, and service expectations. Our outsourced CX team solutions give you the flexibility to scale coverage, support seasonal demand, and maintain consistent performance with teams trained specifically for your customer experience goals.
Brand-Aligned Agent Training
Training built for your workflows, channels, & standards.
Your outsourced CX team is trained on your brand voice, processes, and service expectations from day one. With structured onboarding, guided workflows, and ongoing coaching, every agent delivers support that feels consistent and on-brand, whether they’re new, cross-trained, or transitioning from your in-house team.
Flexible, Scalable Team Models
Right-size coverage for real-world demand.
Five Star’s staffing model adapts to your operation with dedicated agents, shared resources, seasonal support, and burst coverage when demand spikes. This flexibility keeps service levels strong during launches, promotions, and peak seasons without unnecessary headcount or operational strain.
Workforce Stability & Performance
A managed CX team that grows with your business.
From scheduling and QA to coaching and retention, we manage the full lifecycle of your CX workforce. Our staffing approach emphasizes stability, predictable performance, and continuous improvement, giving you a reliable team that supports long-term customer experience goals.
Five Star has been an invaluable partner in strengthening our customer support operation. Their team helped us improve service levels, reduce backlogs, and deliver a more consistent experience for our customers.
— VP, Customer Relations and Distribution
CX Staffing Solutions for Key Industries
Five Star provides outsourced customer support teams that adapt to the needs of organizations across key industries. Our flexible team models help you scale coverage, support seasonal demand, and deliver consistent service quality for customers in any environment.
Healthcare & Wellness
Improve patient access and support navigation with healthcare customer service outsourcing backed by HIPAA-compliant workflows, secure communication, and trained agents delivering consistent care experiences.
Strengthen your product and software CX with outsourced technical support services, scalable product support, and SaaS customer assistance delivered through trained specialists and standardized workflows.
Enhance your organization's CX with fintech customer service outsourcing that delivers safe, secure data handling, fraud support, digital wallet assistance, and scalable BPO services built for modern financial technology teams.
Improve response times and post-purchase experiences with ecommerce customer service outsourcing for orders, returns, tracking, loyalty programs, and omnichannel retail support at scale.
Deliver seamless guest and traveler support through hospitality customer service outsourcing, including reservations, itinerary changes, loyalty assistance, and multilingual communication 24/7.
Strengthen public services with public sector contact center solutions offering identity verification, program assistance, inquiry handling, and scalable government customer support outsourcing.
Support policyholders with insurance agency customer service outsourcing for billing questions, coverage clarification, policy updates, claims intake, and secure communication using standardized workflows.
Let’s Build a CX Team Model That Works for Your Business
From staffing and training to scheduling, coaching, and performance management, we’ll help you build a CX team structure that delivers consistency, flexibility, and long-term results.
