With deep expertise in CX strategy, AI innovation, and modern contact center operations, Five Star’s speaking team delivers insight that helps leaders rethink how people, process, and technology shape customer value. Their guidance equips organizations to meet rising expectations and build stronger customer experiences at scale.
With decades of experience in customer experience strategy, AI-enabled operations, and large-scale transformation, Joel Sylvester and John Coulter bring practical expertise shaped by real-world results. Their leadership has guided global brands, optimized complex CX ecosystems, and earned them recognition as trusted voices in the industry.
Joel brings more than 30 years of experience advancing customer experience strategy, AI adoption, and operational performance for global brands. As Five Star’s Chief Client Officer, he helps organizations modernize CX ecosystems, integrate intelligent automation, and deliver measurable improvements in service quality and efficiency.
Joel’s practical, future-focused perspective has made him a trusted CX thought leader, and a featured guest on national platforms including The Bloomberg Show in January 2026.
With deep expertise in contact center operations, technology optimization, and customer experience transformation, John helps organizations design smarter, scalable CX models. His background in operational leadership and AI-enabled workflows gives audiences insight into how modern customer experience really works, and what it takes to achieve meaningful, measurable change.
John’s work has supported enterprise growth, improved customer outcomes, and positioned him as a go-to resource for teams navigating today’s evolving CX landscape.
Our speaking topics equip audiences with actionable strategies for leading people, modernizing operations, and adopting AI without disruption. With decades of hands-on industry expertise, our speakers break down complex CX challenges into clear, practical guidance leaders can use right away.
Insight into where AI adds value today and how CX leaders can adopt it without disruption.
Strategies for building workflows, processes, and teams that perform with accuracy and consistency.
Actionable guidance for leading people, improving service, and meeting rising customer expectations.
Strengthen your customer experience with connected services that elevate performance, improve efficiency, and help your team deliver consistently exceptional results.
Build a smarter customer experience with strategy consulting that combines people, data, and AI to improve satisfaction, reduce effort, and strengthen your organization's CX performance.
Learn MoreImprove daily CX performance with customer experience management services that optimize operations, support omnichannel delivery, and help teams perform at their best.
Learn MoreEnhance your customer experience with digital and AI-powered solutions that streamline service, automate routine requests, and improve speed, accuracy, and efficiency.
Learn MoreSolve CX challenges with consulting services that refine operations, strengthen contact center performance, and help you deliver a more efficient, customer-centered experience.
Learn MoreWhether a conference, podcast, or executive session, our speakers deliver the expertise today’s CX leaders need.