Solve your cost, quality, and capacity challenges with customer care outsourcing that blends smart automation with expert human support. Five Star delivers modern, omnichannel service powered by intelligent workflows, workforce optimization, and highly trained agents who represent your brand with clarity, empathy, and expertise.
Achieved by optimizing workflows and tuning performance.
4000%
Backlog reduction
Driven by automation and rapid-response triage.
↑ 27%
First call resolution
Powered by intelligent routing and real-time AI-enhanced guidance.
↓ 30%
Training time reduction
Enabled by data-driven learning and streamlined onboarding.
Flexible Teams With Proven Workforce Expertise
From rebadging in-house agents to building new outsourced teams from the ground up, Five Star brings decades of workforce expertise to help you scale efficiently.
Our customer care outsourcing model blends US-based, nearshore, and digital agents to deliver the right balance of coverage, quality, and cost. Automated forecasting, optimized scheduling, and smart workflows keep your operation fully staffed during peak demand and cost-effective during slower periods, without sacrificing accuracy or customer satisfaction.
A Seamless Omnichannel Experience for Every Customer
Your customers expect seamless service whether they reach you by phone, chat, email, SMS, or social. Five Star’s omnichannel customer care outsourcing model uses intelligent routing and unified workflows to keep every interaction connected. Whether handled by a digital agent or a trained human expert, each conversation benefits from shared context, proven call flows, and AI-enhanced guidance.
The result? Faster resolutions, fewer repeat contacts, and a consistent customer experience at every touchpoint.
Technology Built for Modern Customer Care
Five Star integrates AI-enhanced workflows, real-time agent guidance, and unified data across every channel to deliver faster resolutions and higher-quality customer care. Our technology strengthens agent performance, streamlines operations, and ensures a consistent, connected customer experience at every touchpoint.
Agent Assist
Real-time support for every conversation.
Five Star’s Agent Assist delivers next-best-action guidance, context-aware insights, and automated call flows that help agents resolve issues quickly and accurately. With instant access to proven responses and context-aware prompts, agents deliver consistent, high-quality service, reducing handle time and improving first-call resolution.
Customer Insights
Actionable intelligence, continuous improvement.
Our Customer Insights platform analyzes interaction data across channels to identify trends, quality opportunities, and areas for operational improvement. Leaders gain real-time visibility into customer needs, agent performance, and workflow bottlenecks, enabling proactive improvements that drive better outcomes and reduce repeat contacts.
JUXTM
A unified agent experience that speeds resolution.
JUX™ brings all customer data, workflows, and guidance into one streamlined interface, reducing effort, eliminating confusion, and keeping agents focused on the customer. With AI-driven recommendations and an intuitive layout, JUX™ helps agents work faster and more confidently, boosting productivity and delivering a smoother customer experience.
We typically use Five Star for overnight and overflow calls, but when our phone service went down three times in one month, they became our lifeline. With no warning, they took on hundreds of calls and kept us operational until repairs were made. Their ability to step in instantly made all the difference.
— Head of Customer Service
Customer Care Outsourcing for Key Industries
Five Star supports organizations across a range of industries with flexible, scalable customer care outsourcing. Our teams combine industry-specific training, advanced technology, and proven workflows to deliver consistent service and measurable results in any environment.
Healthcare & Wellness
Improve patient access and support navigation with healthcare customer service outsourcing backed by HIPAA-compliant workflows, secure communication, and trained agents delivering consistent care experiences.
Strengthen your product and software CX with outsourced technical support services, scalable product support, and SaaS customer assistance delivered through trained specialists and standardized workflows.
Enhance your organization's CX with fintech customer service outsourcing that delivers safe, secure data handling, fraud support, digital wallet assistance, and scalable BPO services built for modern financial technology teams.
Improve response times and post-purchase experiences with ecommerce customer service outsourcing for orders, returns, tracking, loyalty programs, and omnichannel retail support at scale.
Deliver seamless guest and traveler support through hospitality customer service outsourcing, including reservations, itinerary changes, loyalty assistance, and multilingual communication 24/7.
Strengthen public services with public sector contact center solutions offering identity verification, program assistance, inquiry handling, and scalable government customer support outsourcing.
Support policyholders with insurance agency customer service outsourcing for billing questions, coverage clarification, policy updates, claims intake, and secure communication using standardized workflows.
Let’s Build a Customer Care Solution That Fits Your Needs
From forecasting and automation to agent guidance and real-time insights, we’ll help you design a customer care outsourcing plan powered by technology and expertise that improve performance at every step.
