Outsourced Technical Support and Product Support Services At Scale
Deliver fast, accurate support across every user and product touchpoint. Our outsourced technical support and product support services help software companies and equipment manufacturers improve resolution times, reduce operational strain, and deliver consistent troubleshooting experiences. From app navigation and feature guidance to device diagnostics, warranty support, and claims processing, we help your users get answers quickly while protecting your brand’s reputation for quality and reliability.
Give users fast, reliable answers without overloading your customer support operations. Our outsourced technical support services provide scalable Tier-1 troubleshooting, guided assistance, and accurate issue resolution, helping you reduce ticket volume, improve response times, and deliver a consistent experience across all your digital products.
Troubleshooting & Tier-1 Support
Give users fast, reliable solutions to common technical issues. Our specialists guide customers through diagnostics, error resolution steps, feature navigation, and workflow support so problems are resolved quickly and only the right cases move on to your higher-tier teams.
Feature Guidance & How-To Support
Help users get more value from your product with clear, confident guidance. Our team walks customers through key features, settings, workflows, and best-practice use cases so they can navigate your software with ease and reduce repeat inquiries for basic how-to help.
Account & Access Assistance
Support users with the essential access tasks that keep them connected to your digital product. We help with logins, password resets, permissions, identity verification, and profile updates so your internal teams spend less time on routine account issues.
Device & Connectivity Help
Resolve common compatibility and connection issues before they disrupt the user experience. We assist with device setup, app permissions, network checks, and basic sync troubleshooting so users stay connected without escalating routine problems.
App Onboarding & Setup Support
Help users get started smoothly with clear, step-by-step guidance. We assist with account activation, installation, first-time setup, and initial feature walkthroughs so users can adopt your product quickly and avoid early friction.
Ticket Intake & Issue Routing
Capture the right information up front and route issues efficiently. We log user details, categorize requests, and initiate the correct workflows so your internal teams receive cleaner, more actionable tickets and can focus on true Tier-2 and Tier-3 work.
Product Support for Equipment & Hardware
Deliver reliable post-purchase support for every product you manufacture—from consumer devices to industrial equipment. Our outsourced product support services help customers troubleshoot issues, understand proper operation, and navigate warranty or replacement steps with clarity. With trained Tier-1 specialists and structured diagnostic workflows, we reduce unnecessary returns, prevent avoidable service requests, and keep your technical teams focused on engineering and production priorities.
Troubleshooting & Usage Support
Help customers resolve common equipment and device issues quickly. We guide users through basic diagnostics, operation steps, and feature questions so they can get their product working again without unnecessary returns or service requests.
Warranty Support & Claims Assistance
Give customers clear, confident guidance through warranty coverage and claims steps. We handle eligibility questions, required documentation, and policy explanations so claims are initiated correctly and your internal teams spend less time correcting avoidable errors.
Registration & Activation Support
Make it easy for customers to register and activate their products. We guide users through serial number submission, account setup, and required documentation so registrations are completed correctly and customers can begin using their equipment without delays.
Replacement & RMA Processing
Help customers navigate replacement and return workflows with clarity. We confirm eligibility, explain requirements, and collect the right information so RMAs are submitted accurately and your teams spend less time correcting incomplete or misrouted requests.
Equipment Setup & Operation Guidance
Support customers with the basic setup and operation steps that keep equipment working safely and correctly. We provide clear guidance on initial configuration, everyday use, and routine care so customers can avoid unnecessary service requests.
Order & Shipment Status
Keep customers informed with fast, accurate updates on their orders. We help track shipments, confirm delivery details, and answer fulfillment questions so customers know exactly what to expect and your internal teams field fewer routine status calls.
Support for Your Internal Teams
Improve operational continuity and reduce internal workload tied to high-volume support tasks. Our outsourced technical support services and product support services handle routine troubleshooting, warranty and replacement workflows, order questions, and documentation reviews. With trained Tier-1 specialists and structured intake processes, we capture accurate details for software, hardware, and equipment issues so requests are categorized correctly and routed to the right teams.
Keep your technical, product, and operations teams focused on strategic initiatives that move your business forward by streamlining the policy-driven administrative work that often slows them down. We process serial numbers, validate product information, and initiate workflow steps for warranty support, RMAs, and digital product inquiries—improving turnaround times, reducing avoidable escalations, and ensuring consistent handling of everyday tasks across your support ecosystem.
We’ve consistently found the quality of Five Star’s agents and leadership to be exceptional. Their values, follow-through, and commitment to doing things the right way set them apart. I recommend them without hesitation and am always available to discuss our experience in more detail.
— Vice President of Operations
Proven Results
See how companies in technology and manufacturing partner with Five Star Solutions to reduce backlogs, improve response times, and deliver higher-quality support at scale. Our structured workflows, trained Tier-1 specialists, and operational rigor help teams strengthen performance and sustain measurable improvements.
A sustainable energy technology company needed to eliminate a growing support backlog and restore consistency in customer response times. After delays ballooned from nine days to more than a week, Five Star Solutions deployed a scalable team with standardized workflows to stabilize operations and deliver fast, reliable results.
What We Delivered
4,000% improvement in response time (9 days → 4.5 hours)
4,000+ tickets cleared in two months
<1% abandon rate
12 fewer agents required due to efficiency gains
Tier-2 support transitioned to Five Star for long-term scalability
Whether you need to improve your software support operations or scale product support for your manufactured equipment, Five Star Solutions builds tailored programs that strengthen performance, reduce operational strain, and deliver consistent, high-quality support. Connect with our team to see how we can support your goals.
